MTN bets on AI and cloud for customer service makeover
AI is gaining traction among telcos globallyMTN is now embracing the technology to boost its operational efficiency and transform customer careIt has partnered…
Source: telecomtv.com
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A Look At How Genesys And Lighthouse Works Joined Forces To 'Level The Playing Field' For Every Blind Person
The Lighthouse Works development team built a user interface using a custom API that integrates with the aforementioned Cloud CX system.
Source: forbes.com