MTN SA upgrades call centres with AI, ML capabilities
The telco collaborates with Accenture and Genesys to deploy an AI-driven analytics contact-centre-as-a-service platform.
Source: itweb.co.za
Genesys Cloud Cx News Today : Breaking News, Live Updates & Top Stories | Vimarsana
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Top News In Genesys Cloud Cx Today - Breaking & Trending Today
iTWire - Genesys Cloud CX adds 30% more customers, US$2B to top line in 2023
Contact centre platform provider Genesys has released customer highlights for its 2023 fiscal year, reporting impressive numbers for its Genesys Cloud...
Source: itwire.com
iTWire - Genesys legacy clients 'low hanging fruit' ripe for move to cloud
If global contact centre platform provider Genesys had one key take-away message for the approximately 300 delegates to its APAC Partners Summit in Ph...
Source: itwire.com
iTWire - Genesys launches AI-powered employee engagement with new cloud solution
California-based contact centre solutions provider Genesys has expanded its horizons beyond the call centre with the launch of an AI-powered employee...
Source: itwire.com
Genesys, Amazon Connect help you soar in cloud-based CX
Cloud-based CX opens the door to faster innovation and the ability to try new CX capabilities at minimal expense, says NTT.
Source: itweb.co.za