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MTN SA upgrades call centres with AI, ML capabilities

Published: October 2, 2023

The telco collaborates with Accenture and Genesys to deploy an AI-driven analytics contact-centre-as-a-service platform.

Source: itweb.co.za

Related Topics:

South AfricaSouth AfricanLuisa CoetzeeNitesh SinghAccenture AfricaMtn South AfricaGenesys Cloud CxNitesh SinghLuisa CoetzeeNikos AngelopoulosArtificial IntelligenceMachine Learning

MTN Enhances Customer Experience Through Partnership with Accenture and Genesys

Published: September 29, 2023

MTN aims to elevate customer experience through a partnership with Accenture and customer experience solutions provider Genesys.

Source: telecomlead.com

Related Topics:

South AfricaNitesh SinghLuisa CoetzeeEnzo ScarcellaCornelia Van HeerdenService CcaaContact CentreGenesys CloudChief Information OfficerNikos AngelopoulosExecutive Customer Experience OperationsChief Consumer OfficerAccenture AfricaGenesys Account Director