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The solution helped more than 700 organisations maintain business continuity

/PRNewswire/ -- Genesys®, a global leader in cloud customer experience and contact center solutions, has announced new Messenger API support for Instagram,...

Pyrios, formerly Agile, was bought by private equity-owned global company AGC Networks last year.

Genesys Completes Acquisition of Bold360 from LogMeIn Bold360 joins Genesys in delivering the next frontier of digital customer experience News provided by Share this article Genesys®, a global leader in contact center solutions, has completed its acquisition of Bold360 from LogMeIn, advancing its Experience as a Service(SM) vision. Bold360 is known for its leading digital capabilities, including conversational AI, dynamic knowledge base and intuitive agent experience. By uniting Bold360's complementary capabilities with the Genesys AI and data platform and partner ecosystem, Genesys will ...

Share this article Share this article SAN FRANCISCO, May 3, 2021 /PRNewswire/ -- Genesys, a global leader in cloud customer experience and contact center solutions, today announced the appointment of Arthur P. Johnson, Jr. to its operating committee – the company's governance and oversight body with responsibilities much like a board of directors. Johnson joins the company's operating committee as its newest independent member, bringing nearly 30 years of executive leadership in corporate strategy, operations and finance. Johnson will also be a member of the Genesys audit committee. Arth...