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Genesys Named a Visionary in the 2021 Gartner Magic Quadrant for Workforce Engagement Management Cloud customer experience provider recognized as a Visionary in worldwide report News provided by Share this article Share this article 1, for its ability to execute and completeness of vision. "Contact centers are struggling with high employee turnover rates and low performance due to a system of point solutions that make it difficult to manage and improve the agent experience. Our Workforce Engagement Management solution provides a single platform for onboarding, learning and training, performa...

Genesys launches new Cloud capabilities to offer data sovereignty for Indian businesses April 06, 2021 × Genesys, a global leader in contact centre solutions and cloud customer experience, is launching new capabilities for Genesys Cloud in India by enabling businesses to keep their interactions and data located within the country. This is especially crucial for organisations in highly regulated industries with stringent compliance and security standards such as healthcare, financial services and government, which often have data sovereignty requirements. Genesys Cloud is compliant with the ...

Technuter Genesys has announced its new capabilities for Genesys Cloud in India by enabling businesses to keep their interactions and data located within the country. This is especially crucial for organisations in highly regulated industries with stringent compliance and security standards, such as healthcare, financial services and government, which often have data sovereignty requirements. Now, Indian businesses across all sectors can deliver more personalised digital-first customer experiences using Genesys Cloud. Data privacy and security are critical components of the digital customer ...

Help Lightning Remote Assistance Software Now Available On Genesys AppFoundry Help Lightning combines with Genesys Customer Experience Platform to help agents work virtually side-by-side to quickly solve customer issues Help Lightning, a provider of remote visual assistance software that enables a company’s experts to accelerate the transformation of their field service, today announced its remote assistance software is now available on Genesys® AppFoundry. As the industry’s largest dedicated marketplace focused on customer experience solutions, the AppFoundry allows Genesys customers ...

Share this article Share this article LOS ANGELES, March 16, 2021 /PRNewswire/ -- Eccentex, a leading low-code platform and omnichannel software company, announced a Dynamic Case Management add-on for the Genesys Vaccine Rapid Response Solution, designed to help Health Delivery Organizations (HDOs) quickly administer COVID-19 vaccines. This solution addresses vaccine management challenges at scale by removing logistical barriers that make it difficult to schedule and follow-up with patients. "The only way we return to normal is with the vaccine," said Alex Stein, CEO of Eccentex. "The medica...