Global Captivity Centres fast emerging as crucial cog in Indian telcos' enterprise play, ET Telecom
Global Captivity Centres: GCCs have been mushrooming in India over the past few years, with over 1,580 GCCs and an installed talent base of over 1.66 million currently, according to a joint study by technology industry body Nasscom and Zinnov. Over 150-plus MNCs have set up GCCs in India between FY21 and FY23, not only in tier-1 cities but also tier-2 ones like Chandigarh, Ahmedabad, Kochi and Lucknow.
Source: indiatimes.com