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Chatbots are slowly turning into a relic of days gone by for businesses, and with reason. As tools designed to perform automated tasks and guide discussions, chatbot conversations aren t natural and lack human touch. This makes users frustrated, and they prefer to converse with a real person instead.
But on the flip side, with the advent of technology and on-call delivery, customers expect everything to be fast, easy, accurate, and personalised. This is where conversational AI comes in, making customer experiences simpler and superior, with intuitive interfaces, speedier responses, and natural, human-like interactions.
Conversational AI and virtual agents are at the forefront of customer service in India. Like Senseforth.ai, which recently got selected by the Indian government to build voice assistants and chatbots for the nation’s official app platform Umang. ....

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