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:U.S. TV producer Del Bigtree, osteopath and entrepreneur Joseph Mercola and Robert F. Kennedy Jr, nephew of former U.S. president John F. Kennedy.are influential anti-vaxxers.
Where Is CX Headed in 2021? 3 Predictions for the Year Ahead In 2020, driven by COVID-19 and consumers’ increasing expectations for seamless customer experiences, companies accelerated their digital transformation initiatives. Businesses will continue to rapidly transform their go-to-market approaches and customer relationship management strategies in 2021 to meet ever-evolving consumer needs. How will customer experience evolve in the new year? The predictions outlined below share today’s digital-first approach to business, which require brands to use first-party data...