Shhhh, they're listening - inside the coming voice-profiling revolution
Shhhh, they're listening - inside the coming voice-profiling revolution The Conversation 28 Apr 2021, 22:40 GMT+10 You decide to call a store that sells some hiking boots you're thinking of buying. As you dial in, the computer of an artificial intelligence company hired by the store is activated. It retrieves its analysis of the speaking style you used when you phoned other companies the software firm services. The computer has concluded you are "friendly and talkative." Using predictive routing, it connects you to a customer service agent who company research has identified as being especial...