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Social media has become an increasingly competitive and cluttered channel, making creativity, strategy and innovation critical to capture and enhance audience engagement. With the benchmark for content creation set higher than ever before, it will be essential for governments across Australia t
The Federal government is due for a “customer-centric” redesign to address the primary root causes of customer experience (CX) challenges, according to a new report from the Partnership for Public Service and Accenture Federal Services.
Two senior Federal officials doing vital work on climate issues are preaching to the younger generation a message to join the government workforce so they can help stave off the worst outcomes of climate change – despite what one called the “crap money.”