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Top News In Guest Data Platform Today - Breaking & Trending Today

Voice channel success: 3 must-haves for your hotel call center

It isn’t news that customer service is a top priority for hotels. However, what customer service looks like is shifting. ....

Rebecca Raz , Revinate Rezforce Lux , Boca Ratona Revinate , Partner Services , Jennifer Lodge , Forbes Travel Guide , Mobil Travel Guide , Senior Vice President , Forbes Five Star , Rezforce Lux , Forbes Travel , Luxury Sales Training , Boca Raton , Guest Data Platform ,

How French Lick Resort drives additional nights and ancillary revenue with Revinate

French Lick Resort is a historic resort complex located in the Hoosier National Forest in Southern Indiana in the town of French Lick, Indiana, in the United States. The resort consists of two grand hotels, the French Lick Springs Hotel and the West Baden Springs Hotel, offering indoor versatile meeting and event space with more than 169,000 square feet, over 3,000 acres of outdoor space as well as several other attractions, including a casino, a golf course, a horse stable, 12 restaurants, and 2 world-class spas. ....

Hoosier National Forest , United States , West Baden Springs , French Lick , Marketing Team , Baden Springs Hotel , French Lick Springs Hotel , Preservations Team , Lick Resort , Southern Indiana , West Baden Springs Hotel , French Lick Resort , Reservation Sales , Experience Design , Revinate Marketing , Shopping Cart Abandonment , Shopping Cart , Dean Blackburn , Guest Data Platform ,

Why hotels can't afford to ignore voice as a service (VaaS)

Your hotel call center isn’t performing the way you want it to. ....

Service Ucaa , Unified Communications , Guest Data Platform ,

5 reasons why data is critical for hotel marketers

There’s been a lot of buzz over the past few years about the explosion of big data. And that explosion has created a new world of data-driven hospitality, where the convergence of hotel marketer data, analytics, and guest expectations for personalized communications and service are redefining the way hotels connect with their guests. Read on to discover five pivotal reasons why data is now the heartbeat of modern hotels. ....

Mark Davis , Advanced Profile Synthesis , Intercontinental Hua Hin Resort , Customer Data Platform , Guest Data Platform ,

How Belmont Hotel Manila increased direct bookings while reducing manual work

Belmont Hotel Manila is a 4-star hotel strategically located across from the airport, NAIA Terminal 3, and within the renowned entertainment destination of Newport City in Manila. It is a “home away from home” for local and international business travelers as well as vacationers who seek convenience, safety, and consistency in excellent service. Belmont Hotel Manila is proudly a local brand that is part of Megaworld Hotels & Resorts – one of the largest hospitality chains in the Philippines. ....

Jayme Cuarentas , Megaworld Hotels , Group Part Of Megaworld Corporation , Belmont Hotel Manila , Megaworld Corporation , Revinate Marketing , Revinate Guest , Digital Marketing Officer , Belmont Hotel , Hotel Manila , Newport City , Revinate Guest Feedback , Marketing Officer Jayme Cuarentas , Guest Data Platform ,