Guest Experience Management Solution News Today : Breaking News, Live Updates & Top Stories | Vimarsana

For five-star Hotel Caribe by Faranda Grand in Cartagena, Colombia, a member of Radisson Individuals, achieving 100% guest satisfaction through service excellence is a top priority. To reach this goal, management turned to Guesthub, a web-based guest experience management solution that facilitates everything guests may need along their journey — from reservation to review™ — and without the need to download an app.

Hoteliers continue to invest in technologies that provide contactless guest and staff experiences and that digitalize labor-intensive tasks. Guesthub is a new web-based app successfully streamlining communications and workflows for hotels operating with reduced staff. Developed by Eurobuilding Hotels Group, this Guest Experience Management solution facilitates everything guests may need along their journeys, from reservations to reviews. In addition to boosting a hotel’s bottom line by taking better care of guests, Guesthub is proving to boost employee morale and loyalty.

Scalable technology is important to hoteliers today, especially those operating smaller properties with reduced staff. Guesthub, a web-based guest experience management solution, is proof that modularity is key to technology adoption. Such is the case at Fairfield by Marriott® Inn & Suites Miami Airport in West Doral, Fla. Today the midscale hotel is leveraging Guesthub solely for package tracking. Although the mobile solution can facilitate many other features, like handling guest requests, respond to issues, provide information on amenities, support food and beverage ordering, schedule/...

Providing shuttle service between a hotel and the local airport is a costly guest service, but it is a necessary convenience that today’s travelers expect. Not only does the amenity create a positive first impression of the hotel, saving travelers considerable time and money in finding alternative transportation, but it helps eliminate friction along the guest journey.

While many hotels continue to struggle with labor shortages, forcing them to scale back or remove expected services like in-room dining, the food-and-beverage operation at EB Hotel Miami Airport is thriving thanks to GuestHub.