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Cleanliness is Still Name of the Game; Food and Service Sentiment Pick Up Strength in March Share Article Restaurant sales on the rebound and guest sentiment saw strong signs of improvement; especially for "food" and "service". The March 2021 Restaurant Guest Satisfaction Snapshot by Black Box Intelligence™ has been published. DALLAS (PRWEB) April 22, 2021 March was a good month for restaurants, especially considering what the industry has gone through over the last year. Of course, as was expected, year-over-year same-store s...

Restaurant Guests Remain Hyper Focused on Cleanliness and Safety Share Article Safety and cleanliness are still priority number one for restaurant guests, according to the latest edition of the Restaurant Guest Satisfaction Snapshot published by Black Box Intelligence™. The two subcomponents of ambiance that saw the biggest improvements in net sentiment were cleanliness, which improved by 18.3 percentage points year over year, and the newly tracked “safety” category, which became 17.3 percentage points more positive during the period. DALLAS (PRWEB) ...

Guest Sentiment in November Offers Insight into Best Performing Menu Items Share Article Black Box intelligence™ November 2020 Restaurant Guest Satisfaction Snapshot reveals more COVID-19 challenges ahead for restaurants with increasing restrictions and colder weather while recent online guest activity offers insight into some best performing menu items. DALLAS (PRWEB) December 11, 2020 The restaurant industry’s sales stumbled again in November as the number of COVID cases rose rapidly and colder weather started to become an...