How on Earth did NS&I get savings rates SO wrong?
For almost 160 years, National Savings and Investments has been one of this country's most-cherished institutions. Since its launch by William Gladstone, hundreds of millions of people have entrusted it with their nest eggs. It has protected the nation's savings through most of Queen Victoria's reign, two world wars, a financial crash and now a global pandemic. Well done NS&I. But the gloss is wearing thin. For the past few months, The Mail on Sunday has been deluged with correspondence from NS&I customers at their wits' end. NS&I's phone lines, they say, are jammed; letters are not ans...
Source: dailymail.co.uk