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For more than 30 years, ron has owned disaster masters, a full service crisis management business he now runs with his wife melissa. among other services disaster masters offers assistance with severely cluttered homes. >> we know that we can help those people. >> ron and i are both project managers. we go in and help people that are living in unsafe and unhappy and unhealthy conditions. >> but according to ron, disaster masters services are only available to those who make the call themselves, to take their own first step toward recovery from excessive hoarding. >> the first question i ask th...

How do you help somebody like this? >> but he wants to sit here and talk about he can't take it anymore because the world's coming down on him and he wants to off himself because -- you know, it's everybody's fault but his. but he wants to look at that. he wants to commit crimes like that so, you know what? >> can't help somebody that don't want to help themselves. >> come on in. >> yes, sir. >> you know you're in trouble again. >> oh, of course. i'm always in trouble. >> why do you have all this stuff when you know you just got wrote up for it and you know you're not supposed to have it? >> b...

>> what was it, a week ago he got in trouble for the same thing? and when we come in here, he's crying because he got in trouble? can we help him out? how do you help somebody like this? >> but he wants to sit here and talk about he can't take it anymore because the world's coming down on him and he wants to off himself because -- you know, it's everybody's fault but his. but he wants to look at that. he wants to commit crimes like that so, you know what? >> can't help somebody that don't want to help themselves. >> come on in. >> yes, sir. >> you know you're in trouble again. >> oh, of course...

Alfred has doned disaster masters, a full service crisis management business he now runs with his wife, melissa. among other services disaster masters offers assistance with severely cluttered homes. >> we know that we can help those people. >> ron and i are both project managers. we go in and help people that are living in unsafe and unhappy and unhealthy conditions. >> but according to ron, disaster masters services are only available to those who make the call themselves, to take their own first step toward recovery from excessive hoarding. >> the first question i ask them is are you callin...

Full service crisis management business he now runs with his wife melissa. among other services disaster masters offers assistance with severely cluttered homes. >> we know that we can help those people. >> ron and i are both project managers. we go in and help people that are living in unsafe and unhappy and unhealthy conditions. >> but according to ron, disaster masters services are only available to those who make the call themselves, to take their own first step toward recovery from excessive hoarding. >> the first question i ask them is are you calling for yourself or somebody else. 70% o...