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>> but he wants to sit here and talk about he can't take it anymore because the world's coming down on him and he wants to off himself because -- you know, it's everybody's fault but his. but he wants to look at that. he wants to commit crimes like that so, you know what? >> can't help somebody that don't want to help themselves. >> come on in. >> yes, sir. >> you know you're in trouble again. >> oh, of course. i'm always in trouble. >> why do you have all this stuff when you know you just got wrote up for it and you know you're not supposed to have it? >> because i just don't care anymore, ma...

Among other services disaster masters offers assistance with severely cluttered homes. >> we know that we can help those people. >> ron and i are both project managers. we go in and help people that are living in unsafe and unhappy and unhealthy conditions. >> but according to ron, disaster masters services are only available to those who make the call themselves, to take their own first step toward recovery from excessive hoarding. >> the first question i ask them is are you calling for yourself or somebody else. 70% of the phone calls i get are third parties trying to fix somebody. those peo...

Aid unless someone dials three numbers on the telephone. and that will be ridiculous. and subject them to light. and if the protocol didn't say that. and they didn't render aid that is liability. there is way this family is going to lose that lawsuit and nor should they. if that protocol says you can't go help somebody, you physically need aid, they need to change that immediately. >> thanks so much for your expertise. david, i owe you one. john and david, thank you so much. we'll see what happens with this case. >> seattle and denver getting ready gearing up for the big beau bowl sunday. busi...

>> but he wants to sit here and talk about he can't take it anymore because the world's coming down on him and he wants to off himself because -- you know, it's everybody's fault but his. but he wants to look at that. he wants to commit crimes like that so, you know what? >> can't help somebody that don't want to help themselves. >> come on in. >> yes, sir. >> you know you're in trouble again. >> oh, of course. i'm always in trouble. >> why do you have all this stuff when you know you just got wrote up for it and you know you're not supposed to have it? >> because i just don't care anymore, ma...

>> reporter: todd insists he's no hero. >> i was just out to help somebody. i ain't -- i don't want a title or anything. i just -- i was just out there to help. >> reporter: but for mark and chris, he was the miracle they hoped for. alex perez, abc news, chicago. >> he found them. >> way to go, todd. >> his wife is the one that said, get out there and find these guys. >> cowboy route out of central casting, wasn't he. he looked really cool. >> by the way, they didn't have cell phone service which is why they were penning these notes to their family. they were cold and hungry. otherwise they ha...