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ETS Helpdesk Agent at Momentum


May 26, 2021
Role Purpose
The role of this Helpdesk Agent is to provide technical software support to users of the Momentum Engagement platforms such as [URL Removed] the VIA suite and the Momentum client and adviser mobile apps.
Responsibilities and work outputs
Provide excellent service to the users of the Momentum Engagement platforms including clients, advisers, internal employees and Channel management by:
Resolving first-line technical software support queries of users of the Momentum Engagement platforms, according to expected standards of service delivery and within agreed SLAs:
Displaying excellent verbal and written communication skills.
Accurately logging details of the queries as per the defined Problem management process to enable record keeping and trend analysis of interactions. ....

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Helpdesk Agent (Stockholm, SE)


Helpdesk Agent (Stockholm, SE)
Tweet
At EasyPark, we love cities. We love them for work, for play and everything in between. That’s why our mission is to make life in cities that much easier – by taking care of the parking. We make sure you never miss a beat by making it quicker and easier to find, pay, administer, operate and plan parking.
The Role
Our team is growing and we are currently looking for a Helpdesk Agent to strengthen our Internal IT team. As Helpdesk Agent you report to the Head of Internal IT and will collaborate closely with all different functions at Easypark. As IT Helpdesk Agent your core duties will include working in a 1st- and 2nd-line support capacity; owning, participating, and handling incoming helpdesk tickets according to SLAs. You will also help end-users with troubleshooting in person, messages, or remote access. ....

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