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MIAMI — Customers are demanding more services and integrated solutions from tech providers as the airfreight industry digitalizes. “Our customers expect more value,” Yuval Baruch, chief executive and founder of Hermes Logistics Technologies (HLT), told Air Cargo World. “We’re moving into a world where there’s no ? in your solution as such, there’s more power
The need to streamline operations in the airfreight industry was revealed by the COVID-19 pandemic, which sparked accelerated digitalization as stakeholders were forced to navigate congested ports, surging demand for airfreight capacity and labor shortages. The archaic method of booking capacity among stakeholders — freight forwarders and ground handlers included — has been quickly replaced