'Hi Mum, it's me': how online scammers learnt to prey on our emotions
IN FOCUS: Your daughter is in trouble. Your urgent parcel has been held up. You’ve been offered a desperately needed loan. In recent years, a wave of scammers have developed cruel, emotionally sophisticated methods to exploit human instincts and vulnerabilities. Tom Ough uncovers how scammers got smart – and how, scarily, new voice technology means they’ll only get smarter