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Duke's Private Diagnostic Clinic Used TeamSTEPPS to Improve Teamwork and Communications | Agency for Healthcare Research and Quality

Eighty to 90 percent of medical center leaders at Private Diagnostic Clinic (PDC), a multispecialty physician practice affiliated with Duke Health, reported fewer communications breakdowns and better handling of disagreements after using AHRQ’s TeamSTEPPS® team training curriculum. As a result, leaders have embedded TeamSTEPPS into PDC’s new performance improvement system and into patient experience quality improvement efforts. ....

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