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If you are dealing with a claim for the first time, go to Step 2.
If you are dealing with an expired action date for a TC1125, go to Step 4.
If you are dealing with a returned TC1125, go to Step 5.
If you are dealing with a reply from the United Kingdom Border Agency (UKBA) or National Document Verification Team (NDVT), go to Step 6.
If you have received a NINO from Specialist Tracing Unit (STU) or the BF has expired on your request, go to Step 22.
Step 2
access function ‘Manage Verification Failures’ to check the following information
the nationality of the customer or customers on the tax credit claim, use NIRS or the ‘Application Notes’ for any entries that will help ....

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