Testing a toolkit that uses patient experience feedback to improve care
Review 14 December, 2020 A six-step toolkit was developed to support frontline teams to collect and use patient experience feedback. It was tested over a year on six wards to improve care Abstract Listening and responding to patients is essential but healthcare organisations struggle to do this effectively. This article describes a project to create the six-step Yorkshire Patient Experience Toolkit, which supports teams to collect and use patients’ feedback to improve care. Six wards trialled the toolkit and found that, while it addressed complex patient needs, the teams needed skilled ...
Source: nursingtimes.net