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IDS to offer 10 hours of free support to qualifying control facilities News provided by Share this article Share this article HOUSTON, May 5, 2021 /PRNewswire/ In response to escalating challenges in control facilities, IDS (Industrial Design Solutions) launches new initiative to give qualifying facilities 10 free hours of support under their new rapid response program. This initiative is designed to help mitigate the typical longer support wait times found in the industry. The rapid response program is designed to get IDS engineers actively working on support issues within the first 2-4 hours and on-site if needed within the first 24 to 36 hours. With decades of experience in this arena and tailored problem-solving solutions, IDS is highly qualified to step into this role. ....