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5 ways 2020 has changed ecommerce 2020 will go down in history as a year of upheaval, but there may be some silver linings in the lessons many learned during the year. We asked one expert how 2020 will change digital as we begin moving toward a new normal. The race for retail e-commerce domination isn't going to stop "Retailers must continue iterating and improving upon services like online grocery pickup, grocery delivery and buy online, pick-up in-store to keep customer loyalty as more and more retailers get into the e-commerce game. Consumers will continue to demand more personalized shop...

The move toward more digital payments in retail continues to gain speed during the pandemic. Just as the holiday season was getting in gear, CVS Pharmacy offered a glimpse at the future of payments in the food retail world and beyond. The drug store chain launched a service enabling customers to check out touch-free using PayPal and Venmo QR codes at 8,200 stores. These codes allow customers to securely pay for their items without needing to touch a keypad or sign a receipt, while also being able to access multiple payment methods available in PayPal and Venmo wallets. According to CV...