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Infosys announced the launch of Infosys Cortex, its customer engagement platform. The platform leverages technology from Genesys, a global leader in cloud customer experience and contact center solutions, along with Contact Center AI services from Google Cloud and its managed artificial intelligence (AI) and analytics services. Infosys Cortex helps businesses reimagine customer care operations by providing intelligence to aid purposeful customer communication, smarter and faster decision-making, and deliver value at scale. Using the power of cloud and a modular microservices based architectur...

Glia Raises $78 Million in Series C Funding Led by Insight Partners as Demand for Digital Customer Service Accelerates NEW YORK and TARTU & TALLINN, Estonia, Jan. 7, 2021 /PRNewswire/ -- Glia, a leading provider of Digital Customer Service, today announced that it has raised $78 million in Series C funding, bringing Glia's total fundraising to $107 million. This round was led by existing investor Insight Partners and Glia was advised in the transaction by Cooley LLP. Glia (https://www.glia.com)Glia grew by more than 150% in 2020 as the pandemic forced businesses to reimagine how they guide a...

Glia raises $78M for its integrated, hands-on, AI-based customer service platform TechCrunch 1/7/2021 Ingrid Lunden The ongoing push for social distancing to slow the spread of Covid-19 has meant that more people than ever before are using internet-based services to get things done. And that is having a direct impact on digital customer service, which is seeing unprecedented traffic and demands when things are not running smoothly. Today, one of the startups that's built an interesting, very "hands-on" approach to addressing that problem is announcing a round of funding to e...

Glia raises $78M for its integrated, hands-on, AI-based customer service platform The ongoing push for social distancing to slow the spread of COVID-19 has meant that more people than ever are using internet-based services to get things done. And that is having a direct impact on digital customer service, which is seeing unprecedented traffic and demands when things are not running smoothly. Today, one of the startups that’s built an interesting, very “hands-on” approach to addressing that problem is announcing a round of funding to expand its business. Glia, which has built a platform ...