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Share this article Share this article BENGALURU, India, Jan. 20, 2021 /PRNewswire/ Infosys (NYSE: INFY), a global leader in next-generation digital services and consulting, today announced the launch of Infosys Cortex, its customer engagement platform. The platform leverages technology from Genesys, a global leader in cloud customer experience and contact center solutions, along with Contact Center AI services from Google Cloud and its managed artificial intelligence (AI) and analytics services. Infosys Cortex helps businesses reimagine customer care operations by providing intelligence to aid purposeful customer communication, smarter and faster decision-making, and deliver value at scale. Using the power of cloud and a modular microservices based architecture, it helps enterprises achieve up to 40 percent faster and more effective agent hiring and learning. It also brings up to 30 percent improvement in agent performance with training before operationalizing t ....
20 gennaio 2021 12:15 Fonte: Adnkronos #ict BENGALURU, India, Jan. 20, 2021 /PRNewswire/ Infosys (NYSE: INFY), a global leader in next-generation digital services and consulting, today announced the launch of Infosys Cortex, its customer engagement platform. The platform leverages technology from Genesys, a global leader in cloud customer experience and contact center solutions, along with Contact Center AI services from Google Cloud and its managed artificial intelligence (AI) and analytics services. Infosys Cortex helps businesses reimagine customer care operations by providing intelligence to aid purposeful customer communication, smarter and faster decision-making, and deliver value at scale. Using the power of cloud and a modular microservices based architecture, it helps enterprises achieve up to 40 percent faster and more effective agent hiring and learning. It also brings up to 30 percent improvement in agent performance with training before operatio ....
Infosys Ltd launches Infosys Cortex Posted On: 2021-01-20 03:28:05 (Time Zone: Arizona, USA) Infosys (NYSE: INFY), a global leader in next-generation digital services and consulting, today announced the launch of Infosys Cortex, its customer engagement platform. The platform leverages technology from Genesys, a global leader in cloud customer experience and contact center solutions, along with Contact Center AI services from Google Cloud and its managed artificial intelligence (AI) and analytics services. Infosys Cortex helps businesses reimagine customer care operations by providing intelligence to aid purposeful customer communication, smarter and faster decision-making, and deliver value at scale. Using the power of cloud and a modular microservices based architecture, it helps enterprises achieve up to 40 percent faster and more effective agent hiring and learning. It also brings up to 30 percent improvement in agent performance with training before op ....
Infosys announced the launch of Infosys Cortex, its customer engagement platform. The platform leverages technology from Genesys, a global leader in cloud customer experience and contact center solutions, along with Contact Center AI services from Google Cloud and its managed artificial intelligence (AI) and analytics services. Infosys Cortex helps businesses reimagine customer care operations by providing intelligence to aid purposeful customer communication, smarter and faster decision-making, and deliver value at scale. Using the power of cloud and a modular microservices based architecture, it helps enterprises achieve up to 40 percent faster and more effective agent hiring and learning. It also brings up to 30 percent improvement in agent performance with training before operationalizing the contact center. Furthermore, Infosys Cortex drives up to 30 percent improvement in satisfaction for customers through intent prediction and self-service, along with up to 40 percent i ....
Infosys Accredited with Google Cloud Partner Specialization for Data and Analytics BENGALURU, India, Jan. 18, 2021 /PRNewswire/ Infosys (NYSE: INFY), the global leader in next-generation digital services and consulting, today announced that it has been accredited with the Google Cloud Partner Specialization in the data and analytics space. Infosys achieved this recognition by successfully demonstrating end-to-end capabilities on Google Cloud including data ingestion, streaming, querying, exploration, analysis, storage, and warehousing on cloud. Infosys is among the top global system integrators (SI) to be accredited with this specialization. As a qualified Google Cloud partner, Infosys has showcased technical proficiency, robust methodology, strong industry expertise, and proven success in specialized data and analytics solutions and service areas. These data and analytics offerings, part of Infosys Cobalt, together with AI capabilities help migrate workloads to Goo ....