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Google Cloud enabled, AI enhanced Cantonese Chatbot to be Offered by Hong Kong Insurer YF Life

Google Cloud enabled, AI enhanced Cantonese Chatbot to be Offered by Hong Kong Insurer YF Life
Hong Kong-based insurance firm
HKBN Enterprise Solutions (HKBNES) in order to offer a Google Cloud-enabled Cantonese voice chatbot.
The chatbot will be supporting insurance services and is expected to be introduced in early 2022.
The chatbot uses Google Cloud‘s AI tech and HKBNES’s ICT capabilities to provide voice dialogue and enhanced services for YF Life’s clients.
In order to support its business strategy, YF Life aims to offer improved, seamless customer experiences. The company aims to service the multi-lingual requirements of its clients. ....

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YF Life and HKBNES Team Up to Launch Hong Kong's First Google Cloud-Powered Cantonese Voice Chatbot for the Insurance Sector

Next-gen AI chat optimises customer experience with shortened queuing time HONG KONG, May 27, 2021 /PRNewswire/ YF Life and HKBN Enterprise Solutions ("HKBNES") have teamed up to launch Hong Kong's first Google Cloud-powered Cantonese voice chatbot dedicated to insurance services. In a game-changing breakthrough for the finance and insurance sectors, the innovative chatbot leverages Google Cloud AI technology. ....

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Voximplant Powers Enriched Customer Experiences with New Virtual Agent AI Capabilities that Integrate with Google Cloud Contact Center AI

Voximplant Powers Enriched Customer Experiences with New Virtual Agent AI Capabilities that Integrate with Google Cloud Contact Center AI
totaltele.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from totaltele.com Daily Mail and Mail on Sunday newspapers.

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Telus International expands partnership with Google Cloud

Telecompaper
Telus International expands partnership with Google Cloud
Tuesday 23 February 2021 | 13:40 CET | News
Telus International said it has expanded of its long-term, strategic partnership with Google Cloud, and together started a joint go-to-market strategy focused on application migration to Google Cloud, and on infrastructure modernisation. Under the expanded deal, Telus International will also provide implementation services for Google Cloud s Contact Center AI system, helping companies modernize contact centres and deliver differentiated digital customer experiences (CX) to end customers.
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TELUS and Google Form Strategic Alliance to Bring Digital Transformation to Key Industries, Including Communications Technology, Healthcare, and Agriculture

French
VANCOUVER, British Columbia and SUNNYVALE, Calif., Feb. 09, 2021 (GLOBE NEWSWIRE) Google Cloud and TELUS today announced a strategic alliance to co-innovate on new services and solutions that support digital transformation within key industries, including communications technology, healthcare, agriculture, security, and connected home. The 10-year collaboration will also accelerate TELUS’ IT and network modernization initiatives, enabling further operational agility and supporting improved customer experiences.
“This announcement represents an important milestone in our longstanding growth strategy, reflecting our team’s unwavering commitment to innovation as we accelerate our digital transformation journey,” said Darren Entwistle, President and CEO of TELUS. “Our strategic partnership with Google will propel our digital leadership across the communications technology, healthcare and agriculture sectors, whilst amplifying our Customers First priority, ....

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