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Dean turner shares the secret sauce. she joins us now. okay, deanne. it is a love place. what is the secret truly? i think the secret is clearly the service, and chick-fil-a operators have done a fantastic job behind great team members in teaching this principle that came from our founder. let s go through some of the principles. by the way, full disclosure, i have been to two chick-fil-as in the last week. i love the chicken. thank you. first up, he taught recruit for culture. what does that mean? well, that really means the fact that finding people that have a heart for service because that s the key of everything that we do. and for the person that s coming and being a part of chick-fil-a, they want to make sure that that s what they bought into and that they re ready to serve guests with an it s my pleasure attitude. and also encouraging environment, truth telling. what does that mean? i had a former mentor that taught it s kind of truth reveal ....