Masterclasses in tackling social media trolls from the UK's biggest brands | Analysis & Features
By George Nott2021-07-30T00:18:00+01:00 Online feedback allows for legitimate complaint, fishing for freebies, and outright trolling. How do you differentiate between them? And what’s the best way to respond? At 2am one night a few months ago, a former customer of online butcher Wild & Game posted a rant about the company on Facebook. The brand’s pies were “dire”, she told her followers, warning them off the company’s “unpleasant” products. The late-night poster didn’t have a genuine grievance but was instead “fishing for a freebie”, says Luke Angus, e-commerce director fo...
Source: thegrocer.co.uk