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Air Canada was ordered to reimburse a passenger who was mistakenly promised a cheaper bereavement fare by the airline’s AI chatbot — a possible landmark…
Air Canada has just had to pay out because its chatbot went off the rails and made up a non-existent refund policy.
Air Canada has been ordered to pay $812.02 to partially refund a passenger who was told by the company's chat bot that he was entitled to a discount.