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good boy. no. we don't believe that. he's got to be made to recognize the law is the law, an he's subject to it, just like everybody else. and that conditions of use on a planning department permit is real. it's not just do it if you can. it's an agreement, it's a contract. and he doesn't seem to recognize these things. we're very discouraged. we still want his business to succeed, but he has to know that it's serious. he can't just keep getting away with this. we really expect that businesses in our neighborhood will add character and value to the neighborhood and it's been just the...

business that simply does not respect the neighborhood. as a person who has tried to work with greg, has gone by to see what's going on there, it's just very, very frustrating and demoralizing to work with this person. we've never spent as much time in a business as we've spent with this business. and we think he's gotten multiple chances. just a simple thing of keeping the door closed and rolling down the door to the patio, which is a roll-down door and is glass. it doesn't create a wall. it's glass. he couldn't seem to bring himself to do that even when the fines were rolling up. i...

i think any substantial fine will send a message to businesses that they can't break their promises, keep getting second and third chances. even with that equipment, nothing happens and we're forced to fight these things. i think eliminating the fine or reducing the substantially will hurt the integrity of the process and some substantial fine needs to be imposed. thank you. >> thank you. next speaker, please. >> it's my letter to bill hayward, who was the aide. >> good evening, my name is alan nelson. i'm the president of the neighborhood association. i was here in july and spoke to...