Detailed text transcripts for TV channel - BBCNEWS - 20210527:14:16:00
Busier than we've ever been. i can still hear the phonej ringing when i go to bed. but dr eggitt worries about those who can't get through. you know, in medicine, we're taught not to worry about the people who shout, we worry about the people who can't shout, but actually, in the nhs they don't even get a voice. they don't get on the phone, they don't get through to us, they're just unheard. some people simply can't be assessed over the phone. do you want us to just keep an eye on you and keep you fit, rather than do anything to... that's right. 0k. so you've got a nerve and an artery up here....