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I don't know what they do. >> how much ammunition duf wio have with you? >> [ inaudible ]. >> what's that? >> enough to take care of business. >> [ inaudible ]. >> omar? >> yeah. >> i really want you to help me stop this situation, okay? >> okay. >> if you work with me, we'll get this to stop, okay? om omar. omar. omar. >> wow. one thing that really struck us about that whole exchange is the dispatcher's words were as calming as the killer's words were chilling. we'll talk more about it with howard robertson, a former s.w.a.t. commander in new orleans. that's where he's joining us live. first ...