'Kawaii' And 'Kama Muta': 2 Ways Cute Aggression Influences Us
The power of cuteness is more deep-rooted than we could have ever imagined.
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The power of cuteness is more deep-rooted than we could have ever imagined.
Each month, Doug Kennedy presents a live webcast from the KTN headquarters office in Florida, reaching hotel and lodging professionals of all levels around the globe. The rotating menu of topics includes content for all disciplines within the industry, including rooms operations, sales, and even F&B. Some topics have a broad-based theme, such as hospitality & guest service excellence, while others are very specific such as training tips, transient reservations sales, and hotel group and event sales.
It’s something that virtually all humans have experienced in our lives, especially those who work in guest-facing
It’s something that virtually all humans have experienced in our lives, especially those who work in guest-facing jobs in the hospitality industry when we make an authentic, personalized, and heartfelt connection with another human. For me, it seems to happen more often with strangers, rather than with loved ones we routinely see.
Article - Train Your Hospitality Staff To Elicit Kama Muta (Commonly Called That 'Warm, Fuzzy' Feeling) - By Doug Kennedy - Its something that virtually all humans have experienced in our lives, especially those who work in guest-facing jobs in the hospitality industry when we make an authentic, personalized, and heartfelt connection with another human. For me, it seems to happen more often with strangers, rather than with loved ones we routinely see.