Page 20 - Language Access Network News Today : Breaking News, Live Updates & Top Stories | Vimarsana

Filing out the forms. The process are state mandated the files have to be in english but then those that dont require that requirement we do have a city id we have other forms in chinese and others as well. For in person we have a staff our department is small but our staff is basically bilingual and their fluent a in spanish and mandrin and that make ups more than half of our staff. We utilizes the Language Services and in person and over the phone. And if required we also offer a s l with advanced no, that that he contract with city vendor for that thank you very much thank you any questions...

Or it would go to any of our 64 Customer Service reps and the rep would connect them to the Language Line interpreter at this. 311 we have 5 bilingual chinese rep and 3 Spanish Speaking rep and when we put any posts for employment we always encourage the sign Language Interpreters and others. We have nearly 1. 5 million calls and have those we have 16 thousand plus that required assistance other than english. This represents about 1. 1 percent of calls that were placed to 311. We did incur the language. We monitor the Language Line calls we have to make sure their answering quickly so we do mo...

Proficient and 8 periods of time spoke spanish and 8 percent were chinese services. The office of Small Business provides over 25 forms etc. , translated in chinese and spanish and the materials are around especially the disability the ada compliance packet have been translated in spanish and vietnamese and russian and others i know youre a small office but 40 percent of your staff are bilingual especially in chinese dialogues or spanish but your 12 percent is a much smaller number than the exciting percentages by limited proficient owners what do i attribute to that low English Speaking clien...

Interpreters and others. We have nearly 1. 5 million calls and have those we have 16 thousand plus that required assistance other than english. This represents about 1. 1 percent of calls that were placed to 311. We did incur the language. We monitor the Language Line calls we have to make sure their answering quickly so we do monitor that and we do in partnership with the other departments we had complaints of our reps not connecting quickly enough so at this point we see an average of connecting time of 30 seconds the wait might be longer, however, and if any reps wait for over 3 minutes we ...

Percent is a much smaller number than the exciting percentages by limited proficient owners what do i attribute to that low English Speaking clients . Some of it is that i mean, we have emphasized more on the chinese because were able to provide those services and as i said well bring in interpreters. We also find that many Business Owners they may have limited english capabilities they know they have to be communicating with freshen in english so they also while the conversation may happen in other language their how do i want to say it they know they have to understand the business in the re...