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Officials hope a new initiative will reduce 911 calls by connecting frequent callers to preventative health care resources.

Pittsburgh City Council on Tuesday unanimously voted to create a training program catered to restaurant and retail workers who want to learn how to handle people experiencing crises. Introduced by Councilwoman Deb Gross, D-Highland Park, the measure will create a training program through the city’s Office of Community Health and

Working at the Starbucks in Pittsburgh’s Market Square, Tori Tambellini has faced violent threats, watched angered customers throw things at her manager and twice administered Narcan to people who were overdosing. Tambellini said she and other baristas “signed up to make lattes,” but often encounter people struggling with crises they’re

City Council preliminarily approved a bill Wednesday that directs the city to facilitate training in de-escalation tactics, overdose prevention and other services for food and retail workers.

Advocates push for clean and safe public restrooms to help boost the city’s vitality— and tourism.