LIPA officials quiet on search for a potential PSEG replacement
New Jersey-based PSEG's contract to manage the Long Island grid for LIPA expires at the end of 2025.
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New Jersey-based PSEG's contract to manage the Long Island grid for LIPA expires at the end of 2025.
Plan would add multifamily housing, retail to attract residents and shore up the property tax base.
LIPA trustees expressed concern about increases in wait times at PSEG call centers, just as the utility prepares to roll out a complex new rate plan.
Customers waited an average 545 seconds for a rep to answer their phone call during 2022, with fewer than 29.2% of calls answered in less than 30 seconds, figures show.
Data shows wait times for PSEG Long Island’s call center spiked 1,500% in 2022.