"Reimagining consumer involvement: Resilient system indicators in the C" by Patti Shih, Laila Hallam et al.
Background: Reflections on the response to the COVID-19 pandemic often evoke the concept of ‘resilience’ to describe the way health systems adjusted and adapted their functions to withstand the disturbance of a crisis, and in some cases, improve and transform in its wake. Drawing from this, this study focuses on the role of consumer representatives in healthcare services in initiating changes to the way they participated in the pandemic response in the state of New South Wales in Australia. Methods: In-depth interviews were conducted with two cohorts of consumer representatives. Cohort A i...
Source: uow.edu.au