Why WFG National Title Insurance Company has Set its Sights on Reimagining the Customer Experience | News
In 2017, WFG set out to measure customer experience (CX), discovering Net Promoter ScoreSM in the process. What WFG’s leadership loved most about NPS® is that it provides a baseline for comparing the experience they provide against that of leading companies in other industries. Six years later, WFG maintains a “World Class” customer satisfaction rating. Read about WFG’s CX journey now.
Source: thetitlereport.com