Tells us that many more disabled and less—mobile passengers have had to wait longer for assistance than usual." the letter goes on to say, "airports should ensure that support offered meets the particular need of each passenger." jane believes her son's treatment shows airlines still haven't got the message. this is a real indication that they haven't done what they're meant to do. it angers me again because all they seem to do is support people with physical disabilities — which i understand they need the support, with being in a wheelchair — but why shouldn't people that have learning ...