What the hell is going on. what's your answer to that? what i always try to do is actually unpick, you know, it's totally legitimate for people to have questions of those in power. people often are understandably distrustful, have been let down, and it's kind of trying to untangle those legitimate concerns and fears and questions people have that is just contrary to evidence or that's hateful or misleading, so i always try to, that's where the empathy comes in i think because i want to understand how they have got here and then i hope by sort of interrogating that, i can figure out, well, hang...