It's tough to write a year-end recap of 2020 without mentioning COVID-19. The pandemic has touched virtually every major happening this year in one way or another, causing calamitous medical and financial fallout for many while gifting the games industry with a suddenly more engaged player base with fewer entertainment alternatives. But even the pandemic is just one part of a larger theme for 2020, a year that has laid bare a more fundamental problem, and one that won't go away once everyone is vaccinated. More than anything else, this year has shown me just how rare actual competent leadersh...