Get latest articles and stories on Business at LatestLY. Exceptional customer experience is at the heart of every successful business. Customers who feel valued enjoy their overall experience and are more likely to remain loyal to a brand. Aureus Analytics a global company that provides customer experience solutions to the insurance industry, is pleased to announce its second edition of the insurance yearbook series, giving insight into the minds and views of insurance leaders. In the second edition of their yearbook, the company highlights some key case studies and success stories that show h...