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CPaaS uses automation and AI to modernize patient and contact identification and communications
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During the initial COVID-19 pandemic surge, Harris County, Texas, the third largest county in the U.S., was recording upwards of 1,800 new positive cases per day. Critical to the effort by the Harris County Public Health department to protect the county’s citizens was the ability to rapidly conduct:
Case investigations – the process of helping patients with suspected or confirmed infection recall everyone with whom they recently had close contact
Contact tracing – the process of warning people who came in close contact with an infected individual of the potential exposure to the virus ....

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