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Aggressively to address them. as for customers problems, we first interviewed luke chunk who runs a database company a week into enrollment. he had been pulling his hair out with all of the glitches. now he says there are still too many screens on the website for those applying. previous screen gave me my name and e-mail address, then i have to come to this screen to provide user name and password. then the next screen i have to provide three secret answers to questions. and should it all be on one screen? it should be on one screen. why bother having three screens? how would you fix it? the way i would fix it would be two levels. first of all, i would have a change in management. technically i would try to get people through the system as quickly as possible, asking for as few pieces of personal information as possible to expedite the process. reporter: to be fair, chung has seen some improvements. ....