aggressively to address them. as for customers' problems, we first interviewed luke chunk who runs a database company a week into enrollment. he had been pulling his hair out with all of the glitches. now he says there are still too many screens on the website for those applying. >> previous screen gave me my name and e-mail address, then i have to come to this screen to provide user name and password. then the next screen i have to provide three secret answers to questions. >> and should it all be on one screen? >> it should be on one screen. why bother having three screens? >> how would you fix it? >> the way i would fix it would be two levels. first of all, i would have a change in management. technically i would try to get people through the system as quickly as possible, asking for as few pieces of personal information as possible to expedite the process. >> reporter: to be fair, chung has seen some improvements.