J&K's Public Services Guarantee Act: An Unheard Tale
Hakim Singh Public Services Guarantee Act in Jammu and Kashmir owes its origin from the India’s Citizens Charter, 1997 and Madhya Pradesh’s Services Act, 2010 respectively. It first originated within the context of quality and timely services delivery and secondly, on to provide a fast track grievance redressal mechanism. Implementing the Act was one way to try for setting up a transparent and effective services delivery mechanism. It advocates the processes and procedures for bringing accountability and responsibility to the Government officials. After receiving the service input from th...
Source: dailyexcelsior.com