Pegasystems Acquires Qurious.io for AI-Powered Speech Analytics
Pegasystems Acquires Qurious.io for AI-Powered Speech Analytics Pegasystems Inc., a software company, announced its acquisition of Qurious.io Inc., a cloud-based speech analytics service powered by artificial intelligence for customer service teams. Qurious.io’s software uses speech-to-text, natural language processing and emotion detection capabilities to analyze the dialog within each customer service call in real-time. The software then provides agents with insights and coaching so they can improve customer interactions. The company was founded in 2016 by recent Forbes 30-Under-30 winn...