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Oleg Laptev
Done right, conversational AI can boost customer experience. But as with all things, the key is doing it right. Because the costs of doing conversational AI wrong can be greater than never using it in the first place.
We asked experts for their advice on how to design effective conversational AI.
Start With Natural Language Processing
Effective conversational AI starts with natural language processing and the magic of cognitive resources (primarily pattern recognition and analytics) and applies it to intent recognition, said Dan Miller, founder of Opus Research. By rapidly recognizing what a person wants to do and matching it to tasks such as form filling or navigating web-based resources, it can accelerate the processes involved in completing a desired task. ....

Mitch Mason , Oleg Laptev , Jen Snell , Dan Miller , Donna Fluss , Opus Research , Why Your Approach , Make Conversational , Use Quality , Verint Intelligent , மிட்ச் கொத்தனார் , ஜென் ஸ்நெல் , டான் மில்லர் , ஓபஸ் ஆராய்ச்சி , ஏன் உங்கள் அணுகுமுறை , செய்ய உரையாடல் , பயன்பாடு தரம் ,