CSPAN2 Key Capitol Hill Hearings February 6, 2015
Draw attention to. We heard a lot about the moment in our interviews and i talked talk about two things briefly, dignity and death. Its really upon us to treat the client as much dignity as possible. Youve got heavy competition from h. And r. Block and liberty taxes because they know how to treat people as customers. Part of the reason people go to h. And r. Block is because they feel so good to be there. So we need to make sure from the moment people enter the door from how the office looks but this is a dignity enhancing moment because in corporations are so profoundly attached to how they a...
Source: archive.org
